SHOPPING TERMS

LEGAL WARNING
Welcome to Leo Jimenez Online, where you will find a range of LEO JIMENEZ products specially selected for our online customers. LEO JIMENEZ only offers products for sale that are in stock and available for shipment from the warehouse.Although a great effort has been made to produce high quality images of our product selection, we can not guarantee that your monitor or mobile phone will accurately reproduce the actual color of the garment.

The use of the LEO JIMENEZ website is subject to the 'Terms and Conditions' of use which, unless otherwise specified, are also applicable to the use of the Online Store.Likewise, online purchases with LEO JIMENEZ are subject to the following 'Terms of Purchase', which contain important information relating to product orders, payment and delivery. LEO JIMENEZ reserves the right to periodically modify these Terms of Purchase ("" Terms "").

In these Terms, reference is made to "" We / Our Company "" in reference to Leo Jimenez Ltd, and "" Vd. "" Literally means you, one of the customers of the Leo Jimenez Online Store.

1. MAKE AN ORDER
1.1 To place an order, you must be legally qualified to enter into and enter into a valid contract in accordance with English law.

1.2 To make purchases through the Site, you will be asked to provide information about yourself, as indicated, so that our company can process your Order. You, for your part, will declare and guarantee that the information you provide is valid and correct.

1.3 Once you have selected the product, click on the image to access the product page, where information on sizes, color options and availability is provided. All the prices of the products shown in the Leo Jimenez Online Store include VAT, but not the shipping costs, which you can select during the finalization of the purchase. All prices and offers are still valid, as periodically advertised.

1.4 If you like your choice, click on the "" Add to Shopping Cart "" button.

1.5 You can view the products you have chosen at any time by clicking on the "" Shopping Cart "" button. You can also delete an article by clicking on the "" Delete "" button next to the chosen product.

1.6 When you are ready, continue to "" End Purchase "" and follow the instructions. Please make sure you provide the required information.

1.7 Once you have confirmed your order, we will assign you a LEO JIMENEZ order reference number, which will appear on your order confirmation. Please save this reference number.

1.8 When placing an order with LEO JIMENEZ, you are making us an offer to purchase the selected products in accordance with these Terms. Please note that we can not always accept your offer (see Acceptance section). All orders are subject to availability and acceptance.

2. ACCESS AND USE OF THE LEO JIMENEZ ONLINE STORE
2.1 The LEO JIMENEZ Online Store will only be available to those Online Buyers that meet the terms of suitability, to which an accredited bank has issued a valid payment card and that they have accessed and authorized LEO JIMENEZ to process the charges or charges on your payment card for the amount of the total purchase price for the products you have selected (see PAYMENT).

2.2 Please note that when making an offer to purchase items, you are expressly authorizing our company and our online services partner, Barclaycard Business, a division of Barclays Bank PLC, to perform the relevant credit checks. ; likewise, when LEO JIMENEZ deems it necessary, to transmit or obtain additional information periodically in order to efficiently process Your order, including any updated information about you, sent to or received from third parties, including but not limited to your number of payment card or credit reports, in order to verify your identity or validate your payment card to obtain an initial credit card authorization and to authorize individual purchase transactions.

3. ACCEPTANCE
3.1 Once you have chosen your item and your order has been completed, you will be asked to enter your payment information. Once this process is completed, click on the 'Confirm and pay' button.

3.2 Your order will be accepted through an Order Confirmation message that will allow you to make a final revision of it, including your payment reference, which specifies the data registered in our system. This message is NOT an acceptance of your order.

3.3 LEO JIMENEZ will also send you an Order Confirmation email that will contain the information specified above, and a second email that will inform you when the order will be sent to you.

3.4 Unless you cancel your order in accordance with our Cancellation Policy set out below, the acceptance of your order and the termination of the contract between you and LEO JIMENEZ will take place at the time our company sends you the items. The contract of sale will be concluded, therefore, in London (England), and the language of the contract at that time will be English.

3.5 We reserve the right not to accept your request. Such rejection may be due, for example, to the fact that the requested product is out of stock, that we can not obtain authorization for payment or that you do not comply with the suitability terms set forth above.

4. PAYMENT, SECURITY AND PROTECTION
4.1 We accept the main types of bank cards: MasterCard, Visa, Maestro and PayPal. The payment will be debited and deducted from your account when LEO JIMENEZ receives your order. You will confirm that you are the holder of the credit / debit card used. All holders of credit / debit cards will be subject to validation checks and authorization by the card issuer. Leo Jimenez also uses the Verified by Visa and MasterCard Secure Code verification processes.

4.2 If the issuer of your payment card refuses to authorize the payment to LEO JIMENEZ, we will not be able to process your order, and a message will appear informing you that the transaction could not be processed.

4.3 LEO JIMENEZ, together with its associates, will take all reasonable measures to make its Online Store as safe as possible. All card payment transactions on this site are processed using a secure online payment gateway, which is provided by our partner Barclaycard Business, a division of Barclays Bank PLC, and which encodes your card data in a protected web environment. . Our company does not save the data of your payment card in the LEO JIMENEZ server.

4.4 To avoid fraudulent transactions in the LEO JIMENEZ online store, LEO JIMENEZ has established a series of standards with Barclaycard Business, a division of Barclays Bank PLC in order to ensure that your credit card information is correct. Consequently, if your order does not meet these standards, it may be revised. Your order will then be processed within 24 hours, which may delay delivery.

4.5 In order to ensure that your shopping experience is developed in a secure, secure and simple way, LEO JIMENEZ uses a Secure Connection Layer Protocol (SSL) technology, in accordance with industry standards, provided by Thawte and which allows coding personal information, such as your name, address and credit card details. In this way, the information transmitted between your computer and our Web page can not be read by a third person in the unlikely event that someone intercepts it. This system allows to protect both credit card and debit card transactions.
Our company will only accept orders using Secure Socket Layer Protocol (SSL) technology, which means that you can not inadvertently reveal personal information using an unsecured connection. You can check that you are buying in a secure environment if you see a closed padlock icon (Internet Explorer) or a key image (Netscape, FireFox, etc.) in the gray bar of the browser located at the bottom of your screen. You can click on it to find information about the registration of SSL digital certificates. This resource will appear on any page where you enter personal information (such as your credit card information); no other page will transmit information about you.

4.6 LEO JIMENEZ is constantly renewing the security of its site, - in which we carry out a quarterly independent audit - provided by Security Metrics and related to the vulnerability of our site to external attacks, in order to guarantee that we have the protection measures and more recent security and thus strengthen your confidence.

Security System for SecurityMetrics Credit Cards

4.7 However, although we take all possible measures to ensure that the data of your order and your payment are protected, we can not be held responsible for any loss that you may suffer if a third party has unauthorized access to any data that you provide when accessing the LEO JIMENEZ Online Store or when placing an order from it.

5. DELIVERY AND INSURANCE
5.1 Leo Jimenez.com can only make deliveries of articles to the web page of the specific country from which you make the purchase and, therefore, if your order was made on the website of Mexico, it can only be delivered within Mexico. Please make sure you select the correct delivery country when placing your order. Unfortunately, at this time our company can not deliver on the Channel Islands through our website, but a postal ordering service is available.

5.2 The products will be delivered to the delivery address shown on Your Order Confirmation. It is advised that it will not be possible to change the delivery address once the order has been processed and sent.

5.3 Our carrier responsible for delivery will be a parcel and we will endeavor to ensure that all orders are received within 3 to 5 business days. However, if your order is being processed on a holiday, the delivery could be delayed for one or two more days.

5.4 LEO JIMENEZ insures each purchase during the time it is in transit and until it is delivered. You will be asked to sign the items that are delivered to you, at which time the responsibility for the items purchased will become yours.

5.5 FOLLOW UP: The parcel will provide you with a tracking service with which you can check the current status of your shipment in the 'My Account' section by clicking on 'Order Tracking' within 'My Orders'. Simply enter your tracking number of the single parcel that was sent to you by email if you wish to track the status of your shipment. The updated tracking information will appear once the package has been picked up at our company by the carrier, so it may not appear on the screen immediately.

5.6 LEO JIMENEZ will store a record of its transactions for a minimum period of one year. Please note that for your safety only a record of your transaction is kept on the LEO JIMENEZ website. The information on your payment card is not saved on the LEO JIMENEZ website.

6. RETURNS, CHANGES AND CANCELLATIONS
6.1. 6.1. If you wish to cancel your order, please contact our Customer Service team as soon as possible, by writing to the e-mail international@LeoJimenez.mx specifying your desire to modify your order.

6.2 Sometimes, it will not be possible to prevent an order from being sent, since we always try our best to process orders the same day. If your order has already been fully processed and sent, please follow the return policy.

6.3 To process a return, you must first request an ADM (merchandise return authorization) and arrange the pick-up with the parcel within a period of 28 days after placing your order. All orders must be returned, in good condition, by our carrier. And you must generate a Return Authorization Number following the following steps:
All orders must be returned by our carrier, using the FREE return label, which we will supply. To generate a Return Authorization Number, follow the steps below:
1. Enter your account, and in the 'My Orders' section, select 'Display Order' for the item you wish to return.
2. Open 'Request Return' at the top of the page. Select the items you wish to return from the drop-down menu and enter your return request data to submit the form. (There is also the 'Add item' button in case of multiple returns).
Once you have sent the return request, you should receive an email confirming the details of the request and the subsequent instructions on how to return your items.
After receiving your return authorization mail, we ask you to prepare the package with the return, including the ADM number inside, and our transporters will go to the collection address the next working day with the return label. If there is no one at home when you call the parcel to schedule a more convenient pickup date. Please make a note of your return tracking number.

6.4 Changes and returns. If you are not satisfied with your items or wish to exchange an item for a different size, you may cancel your order at any time during the aforementioned cancellation period by sending us a notice of cancellation. The cancellation period will start on the date on which you receive our acknowledgment of receipt by email relative to your order and will end on the seventh working day after the day you receive the merchandise or, in the case of gifts, the person that receives them. 6.5 In the case of returns, we will ask you to return the new and unused items in their original packaging, including covers and other protective materials, as well as all original labels.

6.6 PLEASE BE AWARE THAT: The terms "new" and "unused" imply the absence of marks in the article or any type of wear on the labels. Our company does not sell used items and will not accept any item that shows any indication that it has been used. In such cases, the item will be returned to the buyer at his expense. LEO JIMENEZ will not be responsible for any item that is not returned in the manner specified above. Please ask any question or doubt you have about our customer service representative or write us an email to: international@LeoJimenez.mx

6.7 Although we take all possible measures to ensure that you receive your orders, please let us know if this is not the case. Our company allows free returns by international courier if they exist (the product is not the one that you requested or b) the product has some tare.

6.8 In case you choose an alternative courier, our company will not accept any responsibility for losses or damages in the returned items and any costs that are generated will be assumed by the client.

6.9 If there is no return of the items to our company in the manner specified in these Terms and within the stipulated time limits, even if these are validly canceled, our company will be entitled to charge the possible costs related to the recovery of articles. For more information, you can contact one of our customer service representatives by calling: +44 2034518273, who will be happy to talk to you about the procedure to follow, or send an e-mail to: onlinestore @ Leo Jimenez .com

6.10 Returns will be made within a period of 28 days from the date of notification of cancellation. All intact and correctly returned products will be credited to the buyer's original payment card, including VAT but excluding shipping costs and recovery costs. Our company does not offer purchase credits LEO JIMENEZ.

6.11 Repeated / late returns: Leo Jimenez has a flexible return policy that aims to improve your online shopping experience, but customers who return items repeatedly or after 28 days may be denied refunds at our discretion.

7. GIFTS
7.1 If the items requested to LEO JIMENEZ were a gift and the recipient wishes, for example, to exchange an item for another of a different size, he may return the Gift at any time during the seven (7) working days from the day in You receive the items, although your right to return will be subject to compliance with our return policy.

7.2 The person who has received the gift may exchange it for another of the same value or a higher value, provided that he / she pays the price difference, together with any additional shipping costs.

 

8. PRIVACY POLICY
8.1 Leo Jimenez is committed to protecting the privacy of its Customers online by providing a secure Online Store for electronic commerce transactions.

8.2 When placing an order for products in the LEO JIMENEZ online store, you will be asked to provide personal information, which will include your name, delivery address, telephone number and product selections, in addition to the data of your payment card. All personal information that you provide will be used to process your orders and will be collected with your knowledge and express authorization when opening an account in the Online Store. Consequently, part of this information will be shared with our partners, and in particular with the Paqueteria.

8.3 The information provided at the time of placing an order will be used to process the same, including payment and delivery. If you activate the consent form, you will also receive information about those of our products and promotions that we believe may be of interest to you.

8.4 Your personal information may also be used for market research related to LEO JIMENEZ. And such information will not be used in communications to unsolicited users, unless the owners so authorize. LEO JIMENEZ will do everything possible to guarantee that such data is protected at all times. Unless the law so requires, LEO JIMENEZ will not share, sell or otherwise distribute the personal information that you provide us without your prior written consent, and upon request, LEO JIMENEZ will remove your personal information from its database. of users, thus canceling their online account.

8.5 Upon request, Sending an e-mail to: international @ Leo Jimenez.com or a letter by certified mail to: Leo Jimenez (A / A Legal Dept). You may access, rectify, cancel and / or request that any relative misleading information about Personal Data be corrected; in particular, in case of any change in personal data.

8.6 Periodically, Leo Jimenez may collect information about your use of our website regarding Leo Jimenez's preferences. Our company will use and analyze the information collected to administer, support, improve and develop our business in order to provide a better service, and this information may be shared with our associated suppliers for analytical purposes only.

8.7 Our company uses cookies that allow us to track your usual shopping session as well as the contents of your shopping cart. If you do not accept cookies, you can not benefit from the Online Store.

If you have any questions or suggestions, please contact us at: international@LeoJimenez.mx

We trust that our privacy policy demonstrates our commitment to protect your privacy.

 

 

 


 

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